I purchased this company's product, an ISO "Turbo Pro" flat iron at a kiosk in the Antelope Valley Mall. The sample iron used on my hair by the sales person at the kiosk did not work the same at home as it did when they did my hair. At first I thought it was me, but then I went back and I brought my iron with me the person there use it for a on my hair and it worked like it worked at my home. He told me see, "It takes practice". I just felt stupid and left. The whole selling point for the flat iron was that it cuts the time in half of all the other flat irons. I have a Sedu iron which works pretty good and cost me $130. The sad part is they work the same and this one cost more and I was told it would work 100 time better. I was told it did not get hotter than 250 degrees so it would not burn your hair, but guess what? The temperature goes up to 450.
When I paid I got a receipt with the words stamped "NO REFUNDS" now if they would have told me that I would have never bought the product. I make it a habit not to buy anything with no refunds, specially in a kiosk. I have bought hair appliances at stores, beauty supplies, and online and they have ALWAYS had a refund policy. When I email the main company they only wanted me to go back to the same kiosk and return the flat iron for the same one. I do not want another iron that works like the one I have. Not only did I pay $165 for the iron, I talked my daughter into one, because they gave it to her for $99. Why does the same iron cost $165 and $99 that does not make any sense. When we first got there they said buy two get one free. I should have known right then and there they were not a reputable company. I saved all the emails to the company because we just went back and forth. They would call, but if I did not answer the phone they would hang up. I was going to just let it go but $165 is alot of money to me, especially when the product does not work like you were told it would.
0 comments