I ordered a rug online from RugsUSA and an Order Info email was generated and said that I would receive a shipping confirmation email once the order was shipped.
After about three weeks and no word from the company, I clicked on the track link on my order confirmation with a query about my rug. No response.
After numerous emails in various ways (info @; live chat; reply to ads, etc.) and two telephone calls—all with promises to contact me with information, I have still not been contacted.
When I talk with someone at customer service, and I use that term loosely, they can't tell me anything. Amazing in this day of computers that the company rep couldn't give me one bit of information about my order.
I buy items online fairly often and have never had such an issue. I have never bought, or tried to buy, anything from RugsUSA and will never try again.
I just wanted what looked like a beautiful rug but it is apparent that I will have to try and find it elsewhere.
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