Complaint / Review
Melrose Jewelers
Very attractive website good communications skills but just after payment they ignore your call, no responds on emails nobody picks up the phone

It was in March when i was looking for rolex watches then came accross this attractive website, i quickly got hooked into it and started to browse i couldnt believe when i saw beautifully Rolex watches

Then i added to my cart mens 18k day date silver dial super president and on the very day i was called by a salesman called Scott Parham then i asked him if i could do a wire transfare to their account.

It took two months before i did that wire transfare during this time i was recieving mails from him when the wire transfare is done, telling me that they were holding my order. Finaly i did the wire transfare for $10570 on 18 June and informed him through a phone and emailed the copy of my wire transfare and gave my details where my order could be sent.

After three days i called him weather my order was ready but surprisingly nobody answers me on email or phone call, then in about three weeks i got hold of him and asked about my order then he told me there was nothing in their bank acc, then phoned my bank which latter did an investgation and found that the money has been recieved with Washington Mutual Bank. Th

Then called Scott but this time salesman answered the phone then i told about my story he asked me to send him the copy and i did then promised to inform me about my order in about weeks time, He never did that until i called again and he said the management hasnt come back to him.

I latter called him again and this time was Scott who picked up the phone i asked him why is taking to long for tht money to show up in their account, he said he didnt know then i told him to hold and called my bank then he said i should send onother copy again which i did promised to inform in three days but nothing happened, i called again and spoke Mike and he said the management will call me asked me good time to call me i told him but never called,

I called again and scott picked up the phone i asked where is my order then he said hasnt received my money after giving all the ref number all document that showed that money was in their account, until now i dont seem to win my order or money back help what should i do these guys are criminals

MachinguraKadoma
Zimbabwe