On May 19 I ordered/financed a laptop online through circuitmicro.com. I authorized the down payment and shipping to be taken from my account. They withdrew the money the next day. I called to check on the order and was told it would be shipped in 2 weeks.in 2 Weeks I called back (this is after leaving many messages with no call backs) I spoke to a very rude woman claiming to be the supervisor.
When I explained that I needed the laptop for the online Bachelors program I was taking she flat out told me she could care less. She wouldnt give me her name, the owner of the company, or a copy of the purchase agreement. She put me on hold and never picked up again. I called again and spoke with a man he told me the computer would be shipped in 2 weeks. (I still do not have the computer) I checked my bank account last week and saw that they they withdrew a second unauthorized $280 from my account which caused 6 NSF charges on my account. I called and spoke to Randy after 3 days of trying to call. (Their answering machine is either not on or it says mamory full.)
I sent a copy of my bank statement to prove the NSF fees caused by being double billed. He appologized and said my refund would be in my account with the NSF charges refunded in 72 hours. I called back and the woman answered the phone. She said I wouldnt be getting a refund for 2 weeks, minus fees. I asked to speak to the man I spoke to before and she said he was out to lunch. I called back and she said he had a family emergency. I asked for the company address, her name, the company owner etc. And she said I didnt need that information. It is now July 18th.
I have no refund, no computer and I am out over $750.00. I am also out over $9000 for the tuition and books for the online classes I couldnt keep up with because I never received a computer. My GPA is ruined too. They havent answered a call in a long time. Th address and owner is not listed on the website. They took off the address in the last month. If anyone knows anything about who owns this company or what the physical address is please let me know so I can send a certified letter to start a legal complaint. And please, learn from my loss, don order from them.
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