Touchstonecatalog.com was the online company. We ordered two pet condos in espresso finish. Each took about an hour to assemble. When we got to the last piece of the product to assemble, which is the table top that is visible to all, both pieces had damaged corners. The second condo did not assemble well, and the door does not close properly. Our call to customer service was not handled well. Bottom line: In order to make things right, WE would have to either disassemble or repack both items in boxes WE purchased and take to UPS. We said "no".
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