I had to initiate disputes with my credit card companies to get their attention. Gwen was unresponsive to my emails. Come to find out she was out of the office, so apparently she is the only person in the company who handles disputes.
Ordered a Montana Log Computer Desk, Dining Room table and 4 chairs.
The wood used for the dining room furniture had splits in each piece except for the table tops and seat bottoms. The table was shipped without instructions to assemble and when I tried to assemble it, I noticed the bore holes were off-center, not allowing the table to be assembled soundly. I fought for 2 weeks for them to take the items back, which they eventually did and issued a refund for.
The computer desk arrived damaged in freight due to poor packaging. I agreed to a replacement computer desk, which took about a month to manufacture and ship. The replacement desk arrived today, damaged in shipment due to poor packaging.
I called in today (11/12) about the replacement desk and spoke with someone who told me I would have to wait until Tuesday to get this remedied, when Gwen returns.
It appears this company contracts with wood-shops through the US, so there is no direct quality control from the JMX, let alone standards on packaging of finished goods. For as much as the furniture costs, one would think they would have a minimum set of standards when it comes to protecting the finished items. 1/8" of cardboard wrapped in plastic on a $1000 desk seems to be cutting corners.
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