I purchased Adobe Software from an on-line seller. I only own a MAC and so would have been very careful to only check MAC versions of purchases. The item was paid in full (694.00 before shipping) with my business Visa. It arrived a few days later but was the Windows version. I went back to their site and discovered the phone # for the co. Was missing. I e-mailed them requesting an even exchange (MAC for Windows) and they didn't respond. The 'contact us' page on their web-site only shows the PO Box in Florida. I did try also to write them a letter an sent it regular mail. I have not received a reply.
After several e-mails they emailed me saying I should first buy the correct version (another $694.00 before shipping) and then they would refund my first purchase. The return address on the mailing envelope lists a PO Box in Panama City Beach, FL. But the item was mailed from a zip code for Irwin, CA (found on mailing envelope). I emailed back that I simply wanted an exchange and they have not answered any other emails. I registered a complaint with BBB in northern Florida (because of the return address on mailing envelope).
I contacted my bank who supplied the POS (point of sale) phone number required from online sellers by banks to complete online transactions. The POS number rings in to a full voice message box. When I 'googled' the phone number it is in Honolulu, HI and brings up someone trying to sell a boat!
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