Since I was unable to contact the company via internet unless making a payment I was forced to sit on hold for 25 minutes and then told in addition since my husband was the primary on the account I was unable to discuss it with them unless I had his Drivers license #. I verified the CDL# except the last 2 digits I had mixed up. They are lucky I had it memorized as it was after 10 years of marraige. They refused to help me until I could verify the entire dl# in correct numerical order to review our service with them. I wanted a 2 day extension on a bill I was unable to pay. I had broken my arm and missed 3 weeks of work. I asked them to hold while I went through all our papers in our filing cabinet to find something with his DL on it. I was finally able to locate our insurance binder in our at home office. After now being on hold for 30 minutes and them talking to me for another 25 minutes while I searched vigorously for the last two digits of the DL# I finally found it. The agent then said she was unable to grant me the extension. Knowing the entire time my account was not qualified for an extension she waited for me to find that info just so she was able to tell me that it was not feasible. Which I gather she knew all along since she was looking at my account the whole time. I was livid and requested to speak to her manager and only then after 50 minutes on the phone with her she gave me the TWO day extension. What gets me is the fact that I had explained to her I had a broken arm and had missed work. I also explained my spouse was at work and had his CDL# with him. I also explained I had 3 kids trying to get ready for school and that it was only a 2 day extension. The fact that I was able to confirm the DL# at the beginning of the phone call but had the last 2 digits twisted she had refused to help me until I figured it out. I come from an insurance background and very few people have their own DL# memorized let alone their spouses, so that ticked me off, and that the service online for their consumers is payments only, no complaints, no payment arrangements, no changes can be made to the cable viewing package. Payments only, so God forbid you have to call them.
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