As I sit here typing this, I have now been on hold for 1 hour and 49 minutes. It wouldn't be a problem but this is not the first time I have experienced this with Wamu. Some background: I went online to check my balance and saw some charges on my account that I had not made. I called the 1-800 number provided by the website only to spend the next 10 minutes in automatic response purgatory. There are simply no options for speaking to a representative.
When I finally managed to get through, the girl I spoke to told me I had to speak with someone in another department, and that I would be on hold for "up to 15 minutes" due to a large call volume.
That was almost 2 hours ago.
I am still on hold and am basically a prisoner to my phone (and Wamu) on a lovely Saturday afternoon. Swell.
I would be slightly less furious if this hadn't just happened to me LAST WEEKEND when I was in Canada for a visit. After an embarrassing refusal of my card at an upscale restaurant, I called and learned that a security hold had been placed on my account and I would have to remove it. It was irritating enough that this hold had been placed without ANY communication to me, but to add salt to my wound, I had to *again! * be placed on hold for excruciatingly long periods of time (especially given that I was on my vacation - I hadn't planned on spending hours on the phone w / Wamu). I had to call three times before the issue was resolved (the first two times I was inexplicably CUT OFF right when I had gotten through to a representative after waiting on hold for 20 minutes each time, the second time it happened I almost cried I was so frustrated).
Washington Mutual's customer service is the absolute pits. I see those "customer friendly" commercials on TV and I literally laugh (bitterly, it's a very bitter laugh).
Two hours and 1 minute. Still holding...
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