I ordered the Bare Minerals starter kit for the advertised price of $39.95 on June 24. I tried the products and even gave them the chance of trying it for a few days, but I did not at all like them. I returned the whole package by USPS on July 14, well within the 30 day money back guarantee time period.
After returning the product, I e-mailed customer service to cancel my account/membership and let them know of the product return along with all of my information. I was told I would receive my refund (excluding S&H of course) within 1-2 billing cycles.
After a few weeks of not only NOT receiving my refund and canceling my membership, I find on my bank statement that I was billed again on August 5 for another $29.85! Again, I contacted the company about not receiving my refund, my account still being open and being billed again. Again, I was told that my account would be canceled and both charges would be credited to my account in 1-2 billing cycles. Finally my online account was closed in August after having contacting them 3 times.
I have contacted them now 5 times about my refund without any resolution. Since it'd been another 2 months, I contacted them again and this time was told that if I had a receipt/tracking number on the order I shipped back, that would speed up my refund. They did not tell me I needed a tracking number when I ordered, when I let them know I was returning the products, on the website nor in any of the e-mails or phone calls about returning them.
It has now been three months and I still have not yet received a refund.
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