Complaint / Review
Zales Jewelers
Not honoring their refund policy in four different stores claims to have no $ false promises tricked and lied to us, Mishawaka, & Michigan City

My husband bought a necklace before christmas and was told that if we were not satisfied, we could have a "cash refund" with receipt, within 30 days.

On Jan 4, tried to return necklace and was told "we just had a couple of refunds, and I dont have enough money in the cash register to refund you now, but you can try back later." I did try back later, only to hear the same line.

The next day, called 3 other Zales locations to ask if I could return the necklace for a cash refund and was told, "we just had a couple of refunds and I dont have enough cash..." Almost word for word... The same line at every store location.

Have since tried two more times on two different days to ask about my cash refund... Was told (you guessed it!) the same line!

Zales advertises to be the "Largest Jeweler in North America" but cannot refund the necklace at the purchase price of $105.00.
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