I bought a pump for the carwash from Cat pumps, they sent me a new one. After the install of the pump, it started to destroy the O-rings on the valves about once a month. To replace these is about three to four hundred dollars.
As you can imagine, this was getting costly, so I contacted the service dealer for Cat in my area.
He sent the pump back to Cat, who found the issue was indeed a manufacturers defect in the head. Cat agreed to repair/replace the head. They replaces the head, not a problem there, but when I recieved the pump back, they sent it in pieces! They replaced the head, but not the valves, O-rings, etc, that make up the innards of the head.
They sent back the pump with all the innards removed, pistons, valves, all seals etc, thrown in a plastic bag and taped shut. What good are the old valves and seals to me, since they were destroyed by the old head that had a manufacturers defect? Seriously?
I am not a pump repair tech, so it cost me a service call, plus the techs time, plus another 300 dollars for new valves and seals, plus another 200 dollars for the cost of new piston and water seals. Can someone please explain why this is considered a warranty? The pump was barely 6 months old!
I have contacted the warranty service tech from Cat pumps, and I am at this time waiting for a reply.
I just can not see paying a premium price for inferior service. If they decide to answer my questions, I will update this post at that time.
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