The gift certificates I ordered were not in the envelope sent to me. When I contacted Neofill in this regard, I was given the run-around. Finally, they told me there was nothing they could do and they would not re-issue the certificate or a refund. I was told I could contact the salon that the gift certificate was for and ask them to help me.
The customer representatives kept insisting that their records indicated that the items were shipped to me! I have to laugh because that would be all well and good if the certificates were actually in the envelope! They should take responsibility for the errors made by their employees. What ever happened to real customer service?
This treatment is unbelievable and inexcusable! I have since filed several complaints. But I still don't have the $110.00 I spent on an empty envelope!
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