Usacomplaints.com » Shops, Products, Services » Complaint / Review: Empire Today - Lack of response. #337860

Complaint / Review
Empire Today
Lack of response

My partner and that I achieved by having an Empire Today salesman within our house fourteen days before. Ricky is who found our house. I've no additional information about him, as evidently the sales reps don't hand out business-cards or contact info.incidentally, my appointment was rescheduled once because of lacking a salesman obtainable in the region, and Harry turned up at our house at nearly 10:00 P.M., whenever we had a-7:00 to 9:00 window visit. Once he was below, incidentally, he required telephone call after telephone call on not just one, but two mobile phones. Really skilled sales agents the corporation has.

Tim found our house on the Thursday to create up a bet for laminate floor. To begin with, he offered a talk by what differs about their floor items which makes them stick out in the remainder. He explained they possess a patent on the device which allows them to take out one cedar in the centre of the ground for alternative, if necessary, in the place of needing to draw the entire ground as much as that place. Arrive at discover, that's something which any organization may do with or without "a unique device". Ricky also informed us concerning the unique layer that their floor is split with that's just accessible through them. Arrive at discover, that layer is regular today among laminate floor. I really could move on and on...

While it got time for you to discuss pricing, Ricky cited us $12,000 for 1042 squarefeet of LAMINATE. Not timber, not platinum, but laminate. I'd previously listed the material elsewhere, and had anticipated about $6,000 to $7,000. I inquired exactly what the dysfunction was for installment vs item, and he explained they don't determine items that method, they simply bet about the complete work.

After I described the numbers that I'd observed elsewhere, (uh-oh, Ricky, an informed customer!), Tim quickly discovered a method to provide the cost right down to $9,500. Ricky attempted to obtain us to select floor which was for sale at 60% down to obtain us towards the quantity we desired to spend. This floor which was for sale contains a whole three shades, which had orange shades inside them. We weren't thinking about that, therefore he explained he'd consult with his supervisor and find out what he might do to obtain the pricing nearer to what we desired.

We allow Tim realize that we desired to come to a decision as rapidly as you can, once we possess a child on the road and period is of the substance. Ricky guaranteed to possess ultimate pricing for all of US from the following day, Friday. Friday and Friday handed without any phone from Bob. Lacking a method to enter contact with him, I named the 800-number and described my scenario. The lady who responded subsequently named Harry and relayed in my experience he stated his chef have been outoftown, he was currently back and had our paperwork, which he (Harry) could be receiving back again to people no later than Sunday. Sunday arrived and went without any phone from Empire Today. I named on Wednesday and experienced the whole tale again with somebody about the 800-number. She tried calling Harry, but he didn't reply his telephone. She served such as this occurs constantly. She offered me the amount of the Houston and Texas area supervisor.

I left a note about the quantity I had been provided for administration, and obtained a phone the following day. I'd attained the Texas manager, but he set me touching the Houston manager. I talked with Steve, who offered me a tune and party about how hectic they've been (blah, blah, blah). He rapidly put out several $6,800. I questioned how he could get from $12,000 to $6,800, and he explained "since I am the supervisor". Ok...

I told John that I had been worried that it'd consumed me a lot of telephone calls and thus enough time simply to get pricing. Could I encounter the exact same issue if your requirement for support arose. I actually donot remember precisely what he explained, but I thought like he type of "blew off" my problem. I've since had an area organization are available in for an estimation. With greater floor, 12 mm versus Kingdomis 8 mm, they arrived in less than Kingdom in the beginning. Plus, they take a look at better using the BBB, without any grievances at-all in 3 years.

Among The major causes I chose to ignore Kingdom Floor despite the man got towards the price-level I had been searching for is the fact that I came across this panel and noticed all the grievances. I am so happy that used to do my study prior to making a choice.


Offender: Empire Today

Country: USA   State: Texas   City: Houston
Site:

Category: Shops, Products, Services

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