Complaint / Review
Sears
Delivery Fee Rebate Denied Because Deferred Interest Plan Was Not Eligible

We purchased a Kenmore refrigerator on 11/18.

The sales person told us that we could get rebate for delivery fee of $65. He kindly showed us how to submit the rebate online, too.

However, the response from Sears rebate center was our purchase was not eligible because the payment plan we chose.

So I looked at the fine print of the receipt.

Okay, rebate offer cannot be combined with deferred interest. Our payment for the purchase should starts in May. The sales person did not know or just did not tell us?

I kept searching their website looking for official description about Appliance Promotion on 11/18-22. Funny thing, I found they have *no payments until January*, not until May.

So I wrote a letter to Rebate center and CEO about my experience and of course, no reply from them.

I am so confused about the rebate program and promotional offers they say.

What I know is that we are not going to buy anything from Sears again!