The Bellingham WA store is an accident waiting to happen. I have complained via email to corporate within the last year about this store to no avail. Now I have taken pictures with my cell phone and started a file with all correspondence to ROSS. Why you ask? The other day I was in the store and watched a older woman fall while trying to get through the sheet isle. It is no exaggeration when I say it has to be at least 4 feet deep in the isle. It's only a matter of time before ROSS gets sued for an injury at this location (if they haven't already). It is already a fire hazard and a health hazard. I tell you, If I hear of anyone bringing litigation against the Bellingham Ross for injury, the litigants attorneys will be getting copies of my electronic letters and pictures proving they were aware of the situation and chose not to do anything about it.
They have so much stock end up on the floor which becomes totally unsaleable. Stock is mixed up so bad that it is a frustrating experience to shop there. You spend hours trying to find a matching sheet, or towel and end up just walking out without buying anything. Add to that the condition of the food section and I am surprised the health department isn't involved. There are open containers of food and food spills that never get cleaned up. I won't eat at restaurants in that strip mall because I know there has to be a rodent problem stemming from Ross.
I saw and heard staff saying that the stock people were sent home, at 2 pm in the afternoon. I have seen the same item on the floor for over a year. No one re-stocks, and the staff are all back in the dressing room area just talking and having a great time talking to their friends about the people they see on camera. I sure hope they are filming me, because I am filming them. I have gone to ROSS three times in the last year and I have not once seen anyone re-stocking the shelves.
While I was there, I overheard at least 80% of the patrons complaining about the condition of the store. From what I have read on complaint boards Bellingham is not the only store maintained in the manner.in other words, the CEO isn't doing his job, the upper level managers are not doing their job, the lower level managers are reaping the rewards in lost profits and lower wages and higher turnovers in staff.
Maybe someone needs to organize the labor in the stores. Since the word isn't going out from the top down, maybe we have to send them a message from the bottom up. Maybe if they brought up the wages and working conditions (safety being a real big issue), and staff level, the CEO's might take a closer look at how their stores are being operated. Hey, I work for a Labor Organization. I have seen where a Union comes in and turns a facility around.
Wonder why the CEO does not care that the condition of his stores represent him? Wonder why CEO MICHAEL BALMUTH has sold off 1/5 of his shares in the store within the last 3 months? Makes you want to go hmmmmm. Also, do a search on his annual salary - just in pay and bonus he is at over a million. Add to that stock, etc. He is at 14 million. That answers that question.
I am off to do some google-ing on ROSS, litigants and CEO's as well as labor organizations. I am also going to post my complaints on every consumer board I can find. I will also post a complaint with the Fire Marshall and Health Department. Don't you just love cut and paste? Good luck with that Bellingham store Ross Dress for Less. Sure hope any fines and lawsuits are hefty. I will be shopping at TJ Max and Walmart. Their stores are clean!
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