Complaint / Review
Ross Stores
Ross Dress For Less Called me a "thief" and questioned my morals and integrity

To make a long story as short as possible..

I purchased bed spread set from Ross Stores for our new home that was being constructed at the time of purchase in 12.

We finally moved into our home in January and after several months of waiting for house furniture, we received our furniture in July. That is when I wanted to unpack all the bedding that I bought for such a good deal back in December. Why unpack the bedding if I dont have the bed or furniture yet?

It turns out that the bedding I purchased from Ross in Fairfax, VA was missing 2 pillowcases. Of course, I could not find the receipt at the time. So I went back to Ross to ask if I could return the item for a refund. The store manager told me I could only get a refund for 1/2 of the price of which I paid... 24.99 vs 42.99. I asked to get a credit for the full amount, because that is what I paid. Keep in mind that I did not have my receipt at the time.

I told the manager I would go home and find my receipt and bring it back and that I was not lying. All she had to do was give me a credit, refund, or let me exchange the item. She refused... After much debating, she called me a thief and told me that I bought the item last week when it cost 24.99 and I was trying to "rip off" the store. After much debating, she called the police.

The police came and threatened to handcuff me and take me to jail... I performed no crime... All I really wanted was at least an exchange for a same priced item if they did not have the original item in stock anymore.

I am really upset, because they (Ross, Fairfax County Police) questioned my integrity. They called me a thief, they threatened to arrest me. They made me feel like an ant. Poor and uneducated. I have a 4 year degree from GMU, I have never lied, cheated or stolen. I have no criminal background. Why would they be unfair to me. Especially the police?

Well, I have the receipt from both my credit card, and the store receipt at home now, but now I cant go back to the store and return or exchange the item, because the store manager has called me a thief and threatened me.

I dont know what else to do.