Palm Beach Planners, specifically Vanessa Cahill, was to plan a beachside wedding for 100 people and it was an absolute disaster due to this planner's bungling lack of capability. Please use extreme caution before hiring this planner. She made endless promises during the one and a half years of planning the event that she never delivered the day of the event. The most notable indication of her incompetence was that she was "unaware" of the taxes and gratuity that would be added to our total reception cost! This meaning that we were given a bill two days before the wedding for $3,500 above what we had budgeted. She attempted to cover the mistake by telling the hotel she would pay for $2,000 (we had to cover the other $1,500) but she later refused payment and the hotel charged our credit account anyway! Presently, we have a dispute pending between the credit card company and PBP.
Overall, I felt the day was chaotic, unprofessionally designed, and missing important details that were made clear long before the wedding day. The ceremony setup and reception had the appearance of a last minute, thrown together wedding. I was extremely disappointed, saddened, and devastated by the numerous mistakes and mishaps that occurred. It will take a long time for my husband and I to recover from this huge letdown. This company was trusted to attend to specific wedding details and what resulted was something not even close to what was paid for or expected.
Here are some of the complaints:
-Numerous decor errors: Ceremony set-up in wrong place on the beach and without sand covering unsightly gray matting board; flowers purple, not pink as wanted; cheap centerpieces; missing flowers for pastor, isle, and bouquets; ordered orchids but received roses; round tables used instead of ordered rectangular.
-The planner arrived 3-4 hours late and without any assistants as contracted.
-No special lighting, twinkle lights, or other lighting techniques as promised.
-No linens draped to cover the green poles or as room dividers as promised.
-Numerous tables set up with erroneous place settings (tables for 6 only set with 4 chairs; tables for 8 set up only for 6). Later heard of from guests of the chaos.
-Wrong table favors: cheap looking chocolate kisses wrapped in mesh instead of the pretty sand dollar cookies as promised. Chocolate kisses were never even discussed.
-No Key Lime Margarita Signature drinks made or passed by hotel staff as promised.
-Budget problems: not adding in taxes and gratuity in final cost, which put us well over budget and forced us to dip into our honeymoon money to cover costs.
-Grooms cake wrong (plain round instead of firefighter truck) and it was not even displayed at the reception.
-The band played the bridal march for the entire bridal party processional and then just restarted the same song for me to walk down the aisle!
-Cake in the wrong colors: green and purple instead of pink and gold as planned.
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