I don't know how many people have heard of the TTH Label. It's an online-operated duplication service that has terrible customer service and lacks the ability to produce a high quality or even a satisfactory product. I recently had a bad experience with them. Two days ago, one of my fans sent me a message via MySpace, complaining that they hadn't received a CD of mine they ordered from the TTH label (who produced Cds as fans bought them). She said she paid for 2-5 day shipping and hadn't received the CD for 14 and counting (still don't know if she's even gotten it yet). And to make matters worse, the TTH owner cusses her out for calling the number that shows up on her credit card statement and sends her nasty, slanderous emails. I apologized and went to the TTH website to investigate.
Sure enough, I see a nasty message from the TTH "Admin" complaining about my fan and threatening to shut down the "Indie Store." Oh, and by the way, it took them 4 weeks to pay me for my CD salesand actually I'm still waiting on the money (they don't pay artists on timeand maybe not at all). Well, I decided to post the messages that my fan sent me (including copies of the nasty emails the owner sent my fan) in the forum to let everyone see what the owner was really like. Of course, he got angry, sent my nasty emails and blocked me from the site. I told him this wouldn't go down quietlyand it won't.
The TTH Label is very unprofessional, has completely horrible customer service (if you want to even call it thatmore like customer harassment), and does terrible quality work. I noticed a few quirks in their productions, hence I never ordered cds through them after my first 2 orders.
Paul Heffley is the owner of TTHand my advice is to stay far far away from this guy.
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