I purchased an AT&T Tilt Phone from a local store in Fremont for my daughter on 05/08 that was at a cost of $448.11. Today, while my daughter was on the phone, the phone went dead. No power. She went to the store, they put a new battery and tested the phone, but with no luck, it didnt turn on. They asked her to contact AT&T.
She called on five separate occasions, and she was told, because the phone is older than 30days, all they can do is to give her a refurbished phone. Off-course she was very upset. My husband came home and also called the call center. They gave him the same answer. My husband said, we paid over $400 for a brand new phone, it dies, after 35plus days, and all u can give me is a refurbished phone?
He talked to the supervisor who said the same thing, we no other help. The store where we bought the phone said specifically, that if anything went before 30days, to bring it back to the store and they would replace it. If after 30days, call AT&T and they will replace it with a brand new phone. No one said (sales people) it would be refurbished.in talking with supervisor, he said he has had few of the same type of complaints, which off-course, if he is one of the Manager who has had to deal with this type of issue, then there must be so many other similar types of complaint to managers like those. There seems to be something wrong with the phone and has defects.in addition, I was not given any names for me to escalate this issue to at AT&T.
I am now filing a complaint with my Credit Card company and the BBB.
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