AT&T's advertising and publishing dept are fraudulently charging consumers. I was contacted by Dawn George with AT&T about my business advertising in the yellow pages back in February. I told her that I only wanted the free listing. However, I get my July 20th bill and there's a charge for $14.00. I called the department to see what the charge was for and to have it removed. Per Carmen Walters, she said I agreed to the $14.00 for twelve months. She played a recording that clearly states FREE SERVICE REGULAR LISTING! Although it clearly states what I wanted, she says I also agreed to some additional listing. And she could not remove it. I don't know what they have done with the recording, but I did not authorized or agree to nothing from their advertising dept. They have deceptively recorded and charged me for services that I did not agree to. I want other consumers to be aware of this before it happens to someone else. Is there anyway someone can contact or assist me with clearing up this matter?
I have filed a complaint with the Better Business Bureau and Georgia Consumers Affairs. What other recourse do I have?
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