I actually stumbled on to this site as I was searching for a phone listing for my hair salon. I discovered some very unhappy customers. I understand the concern was not with the salon, but the product/supply services. I can only say, I have not had this problem.
I did want to share with the public that if not for Sheldeez, I would have lost my hair and because of them I now have neck length or a little longer — very natural and healthy hair. I always get an education when I go to the shop and I've found the customer service to be "right on".
As someone that is an experienced customer/client relations rep, I would like to suggest that when customers make complaints — IF you resolve the issue that you also update the reporting. This because without fully understanding the circumstances — others really do get a bad taste.
I actually called the owner to ask if they were aware of the concerns mentioned here. I learned they were and had resolved the supply requests, I also learned that unless the customer updates the report it remains without the final outcome.
With regard to delayed delivery, it's a good idea to opt for the expedited services of FEDEX. However, due diligence of the customer is important. ASK when placing the order what the expected turnaround will be and if there are any problems with stocking. IF for an example an item is back ordered, this could create delays some of which are beyond the suppliers control. Request a faxed confirmation, know exactly who you are speaking with and in a case of out of state or out of country ordering confirm with the supervisor that it is placed timely.
While I understand frustration and would not wish the hassle some describe here for any customer, I'm mindful that part of good business is also great patrons. Positive or constructive feedback helps a business — partnership in community and the world happen and stay healthy when we talk to them (without anger).
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