I went with Publish America to publish my second novel, believing them to be better than my first publisher. They promised a lot on their web site, and even had me excited. Once my novel was published I was lied to, and other things.
First, they had promised books are listed as Returnable, so that they can be sent/sold in book stores. This turned out to be untrue. They first made an official release date for my book as June 25th but was available as of April 20th at some online sites including amazon.com. At amazon the release date is listed as the April date, yet the Official date is June. I never understood this.
I did try to set up a book signing, but the book was listed as "Non-returnable" so I called and asked about this. According to them, at the official date of release, I have to Request it that it be listed as returnable. HUH? Then I tried to get my book reviewed.
I found out that most sites/reviewers require you or the publisher to send a copy to them for possible review. I requested that they do this, but was told that they have to be legal reviewer and request a copy from Them, the publisher. From what I understand that is a complete condridiction. I had to buy the copies myself and send them myself because reviewers do NOT request books from publishers.
When I recieved my first royality I was shocked. First, there is no way for authors to keep some kind of track of books sold, and so we must take their word for it. I again complained, saying that I am a member of author connect directly through Amazon.com and know for a fact that a number of books were sold through amazon, and the book is available other places. They responded that there is a three month lag of sales of this sort. I accepted this at the time, figuring that by the next royality payment, it would course correct. This time came and it did not correct.
I discovered at this time that I had not been paid for any whole sales through any site, such as amazon. I again complained and decided that they were in fact criminal and liars. I requested that they release me from my contract, and stop all sales of my novel, the Dark Curse of Whispers.
They responded sarcastically, inquiring me to prove they lied, or that I wasn't paid. They said my reasons for wanting released were nonseniscle. That is condescending, and offensive. TO me it translate that what I feel, or think is not important.
I have been emailing since March to be released, and have been ignored for a while now. There are no true contacts to send emails to, in that You can not go anywhere other than Support for answers. After they continued to ignore my request, I searched their web site and added the other contact email addresses to send my request to. I started sending them to all the addresses. They asked me to stop, that it was harrassment. I told them that is cannot be harrassment when I am requesting something that is continually ignored, and Those are the only addresses avaiable to me to send request.
I am still waiting.
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