This company is the most unprofessional, incompetent company I have ever dealt with. I contracted with them to rent out my house in Harker Heights. I always immediately approved every repair and maintenance item tenants requested through them, but they failed to tell me about major items, causing the property to go downhill. At one point I had to hear directly from a neighbor that the fence was falling down — the neighbors said Colonial had not listened to their complaints.
Now that I have decided to put it on the market, Colonial's failure to inform me of maintenance items will cost me thousands of dollars in what should have been small repairs, and in the time lost making repairs that could have been made months ago.
Everyone from the owner Patsy Cooney to the staff are rude, arrogant and hostile towards their customers. DO NOT EVEN THINK ABOUT DEALING WITH THESE PEOPLE.
Like someone else I saw on this list, I have filed a complaint with the Austin BBB. I also intend to file a complaint with the Texas Real Estate Commission.
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