I see 2 other complaints about Concord on this site, I also looked at the BBB info for the Orlando area and found that while they were a member in good standing that there have been 30 complaints just in the Orlando area in the last 3 years.
As you can see from the below post I am having a great deal of trouble in getting ANY reply to my inquiry about the in 'again - out again' management of my condo complex. Here is the info:
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Concord Inquiry by Fax and Email
[email protected],
[email protected],
[email protected],
[email protected],
[email protected],
[email protected]
July 1
Edward J. Kleiman, President Concord Management
Michael Sciarrino, VP Concord Management
Mr Andrew Frye (Director of Credit and Collections)
Mr. Michael S. Yonge (Executive Vice President)
Dear Sirs:
Today, July 1 is the first day your firm is representing Nautilus Cove Condominium in Panama City Beach, Florida. You firm was here just a few months ago for seven weeks before being ousted in an "Emergency BOD Meeting" which lasted 2 minutes.
This is part of a revolving door involving Seagrove and Concord. I and other owners here want to know why there is such turmoil with rental firms. First Seagrove, then Concord, then Seagrove and now again Concord.
I have repeatedly inquired of your firm as to the reason, also to our BOD and Seagrove. The only reply I ever got was from Seagrove who told me that they did not have to give a reason.
That reply and your lack of reply is not acceptable and I have posted on my blogs about NCC the below information. This was after having told you that I would do so if your firm continued to stonewall on my inquiry.
You might want to consider that I do follow through with what I say I am going to do. I told our BOD and Waterstone Realty that they needed to correct long standing problems in the rental of units here. Despite being warned they chose to ignore my input and on June 10th both the BOD and Waterstone Realty and 2 Waterstone realtors were sued by me in Bay County Circuit Court. Ignoring me is generally a bad idea, I won't go away and I will take legal action when it is needed.
So I am asking you for the last time to respond as asked below in my Blog.
Friday, June 27
Concord Management - NOT Responsive to Owner Inquiries!
I forwarded a comprehensive letter to 2 of the Concord email addresses listed on their web site. I again requested the reason for the 2 minute 'Emergency BOD' meeting in which they were ousted as our management company after only six weeks on the job.
I am asking again because for some odd reason (again not explained to anyone) they are now back as our Management Company as of July 1.
I offered to put any of their comments on my blogs and mentioned that if they did not respond I would also post this lack of communication from them.
The owners in this complex have a right to know just what the Hell is going on with 4 management company changes in six months. (Seagrove-Concord-Seagrove-Concord)
It will come as no surprise to readers that there is still NO REPLY to my emails or earlier inquiries about these management company changes. Concord wants to pretend that they are a caring and upfront management company.
Below are just a few of their claims FYI. If they observed any of them they would have long ago be upfront about this revolving door business with the management companies.
If you want to ask them directly here are some of their published email contacts,
[email protected],
[email protected],
[email protected]
Since Concord is now the rental agent for NCC's unsold units you might want to keep in mind that there are a decent number of complaints about Concord including 2 at http://usacomplaints.com and FYI they are in fact a member of the Orlando area BBB, and while they are rated as 'satisfactory' there are 30 complaints during the past 3 years with most issues being refunds/deposits.
Their web site is:
http://www.ced-concord.com/index. Cfm? Fuseaction=concord. Local2&id=2240
don't hold your breath waiting for any reply, and below is part of their PR effort to convince people that they have some standards:
"Concord Customer Service Standards:
Each team member is encouraged to practice the following Customer Service Standards when interacting with all customers:
-Communicate openly, honestly, and constructively.
-Strive for an urgent problem resolution.
-Practice a responsive work ethic. Return phone calls at least within one business day; e-mail within two business days."
Annoyed consumer
panama city beach, Florida
U.S.A.
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