We purchased a laptop computer from hhgregg in Alpharetta, GA in January. We also purchased a 3 yr Extended Service Plan, ESP.
In May the computer stopped working. When I called the technical service group at 1-866-266-8593, I was given a Case Number and told I would receive a call back to have the computer serviced. Three weeks later, the group has never called me. When I call, I am told that they are still working on the service request. I have called on 12 days and have been told the same story.
Today, Tami, the supervisor, told that their computer files are corrupt and as a result they cannot process my claim. She stated that she hopes their files can be fixed so that they can process many claims, including mine. Until then, hhgregg will not honor my warranty, and she does not know when their problem will be fixed.
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