I called to get my daughters subscription cancelled on May 25th. Was told refund would be in the mail and that it would take 4 weeks. Called in today June 19 and was told that they have no refund for me. That I now needed to sign the receipt and fax or mail a cancellation letter.
It would have been nice to know that before. I asked to speak to a supervisor who polly parroted the same information. I told her that the first person on May 25 that I talked to said no such thing to me. She said that is just standard proceedure. I asked to speak to her supervisor repeatedly while driving into work this morning. She finally told me that she didn't have a supervisor and that she was going to call the cops on me because I was harassing her by asking for her supervisor.
I gave them a week to get my money to me, since they didn't have a clue. Am filing a BBB complaint and pulling LLC info for them.
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