I bought software called Check Soft Home & Business from staples today and when we loaded it onto the computer in my office it did not work. The windows would not light up when you pushed the tabs. So my Accountant called the number on the box for help and we were on the line 1 hour and 45 minutes. When they came to the phone and my secretary gave me the line they hung up.
I then had her call Staples and the employee told her we could bring the software back and get a refund. Understand why would I want another one if the one I had did not work. However I agreed to take another one and then they did not have another of the same product. Now Shalamar Moss the general manager has his employee go put the software into thier computer and it loaded up. I never argued that it would load up but that it did not work right after being loaded. Mr. Moss wants to argue and was very condesending the entire time. If he would have listened this could have ended nicely.
I left the worthless software in the store and walked out. $50.00 is not a lot of money and I am upset because I bought it from Staples and felt betrayed considering I buy all my supplies from them. Well I used to. I am now going to buy my office supplies from some place else.
What ever happened to customer service and service with a smile. I was ripped off today and lost $50 but Staples lost a little of its integrity and Mr. Moss proved that he lacks people skills and the ability to handle the public in a professional and appropriate manner.
$50 for the thousands I spend a year what a great business decision.
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