I ordered a photobooth from this company on April 22 8 for my sister's June 7 wedding. The booth was fully paid for by may 19. I ordered 3 hours or use time plus 3 idle hours with a projection slideshow for an extra 250.00. The photobooth was scheduled to be working form 3-10pm and to be worked by a professional attendent all night.
The attendent arrived 35 minutes late and did not get the booth set up til 5:30pm. He repeated "he had never worked with one of these before" the projection screen was not sent, I was promised a personalized custom logo which was not delivered. The photobooth was a digital camera, computer, and printer, not an old fashion booth as promised. The photobooth kept breaking throughout the night and was only working properlly taking photos and printing images for about 45 mins of the entire day.
When I called for my refund he said I needed to refer to my contract, the same contract that promised he would provide the services listed above, to see about my refund. The website advertises a free online image hosting where guests can view there photos when I asked about this, he said this service was no longer offered and it was not in my contract anyway. The contract states if not printing properly the company will provide a website. Numerous guests got ink on their dresses from the broken printer.
The attendent took down the booth at 9pm and helped himself to coffee and food at the wedding, even thought never oked by the people running the event or any of the guests.
The contract also states any changes ot the contract must be sent in writing by either the client or provider and signed by both parties. I never oked there not to be a projection screen or no logo, or time changes. When I explained this, the owner, Rolland Elliot, explained he was not refunding anything til he got his equipment back and could look at his computer. Even though the attendent called him in front of me to say the projection screen, logo, and printer were not working properly.
0 comments