I purchased some hangtags from printplace. It site doesn't allow you to upload your custom ART until you have paid. After paying, I had problems uploading my ART so Chris French asked me to email to him. I did email it to him but when he was finished with the file, there was a whole going through the company name so I sent him a different file.
He stated I would have to pay $25 because he was only allowed one free upload per customer. I told him I wouldn't pay $25 extra to upload a file. I was having problems because my ART work included some accent marks. The site info said to use FTP if that was the case.
I couldn't log into the printplace FTP due to invalid password. I emailed Chris repeatedly to ask for the password but he claimed I didn't need it. I kept emailing him and then I stopped getting a response. I sent an email asking HOW to cancel my order or If i wasnt going to need to file a chargeback through my card company.
At this point he responsed and claimed he hadn't gotten my previous emails. He then asked me to email the new ART work to him. 2 days later I got a cancelation notice LESS $15. I had previously asked Chris how much it would be if I canceld and he never addressed it. I immediately emailed Chris back and told him I did not authorize them to cancel my order. He asked me to send him the ART work, because if it wasn't useable then there was no need to reopen the order.
I emailed Chris the ART work and got a response back that the order was already cancelled. He asked me to place another order but said nothing of the $15 charge. I asked for my $15 back because I didn't ask them to cancel. He said he had email "proof" of me asking the order to be canceled. I emailed him back that asking for an order to be canceled is NOT tantamount to canceling the order.
I never heard back from the company. I have emailed Chris, [email protected] and also Kendra Watwood who is the audit manager. I never heard back from them. I filed a chargeback with AMEX. But because the amount was so small they just wanted to give a credit. I explained I thought the company was a sham and I was filing a chargeback based on principle.
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