When Using this company for transporting a container to Holland I discovered they only have a agency in Delmerhorst Gemany. When the container arrives in Holland the contact in Germany doesnt know anything about Dutch customs or how to get the container of of the terminal. He only diverts you to a Dutch customs transporter which tries to charge you 2 times the normal rate for transport. Furthermore he left the notice of arrival 5 days on his desk before he sent it to me. Because I had to free the container my self I also discovered WWS gives the transport to another shipping agency called FCL Marine (tel 0049421165231 Herr Wust).
This is the shipping agency which does the actual work and helped me in the end because they also saw that WWS did nothing only collect money. However Dutch customs needed to have a document no one ever heard of at WWS so I lost another 5 days before I finally got it. At that time the terminal charged me 580 euros extra because the container was not picked up on time. I proposed WWS to split these costs, I think this is a fair deal. But they, how suprising, refused.
Never again WWS.
Fye.
Dre
Lithoijen
Netherlands
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