I feel completely ripped off by this company, and their customer service is somewhere between ineffective and hostile.
I cancelled my service with Moxie recently after a tech showed up late and left a bill that claimed that he has serviced my home when it was obvious that he had not. I was gone for less than 30 minutes when the tech arrived — on a cold, wet day when chemicals would have taken time to dissipate. There was not sign of spray nor of the dusting off of cobwebs promised by Moxie. His "report" was fiction. This was after several months of less than satisfactory service, include techs spraying bug killer in my dogs' food bowls, claiming it was OK because it was "organic."
I called to cancel the service — which took far too long to complete — and contested the tech's claims that he had serviced my house. A few days later, a Moxie rep showed up at my door again trying to sell my a pest control contract. I then discovered that, despite my having cancelled the service, Moxie charged $89 to my credit card for a quarterly service I did not receive.
When I called to complain and request a refund, I was refused. Moxie offered to send a tech out to spray. I again requested a refund. Moxie again refused. I said I would contest the charge to my credit card, at which point the Moxie rep said "You don;t want to do that, because then we'll turn it over to collections."
Lousy customer service? Try hostile and threatening customer service. Stay away from this company.
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