Moxie Pest Control Reviews & Complaints

Company Information

Legal name

Moxie Pest Control, L.P.

Founded

2001

Business type

Residential pest control, termite, mosquito, lawn care and attic insulation services sold largely door-to-door on 12-month auto-renewing agreements

Website

moxieservices.comSource: Company website, checked 2026-10-27

Headquarters

Irving, TXSource: Moxie Additional Terms and Conditions, main office address, checked 2026-10-27

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 6 historical complaints about Moxie Pest Control, published between 2008 and 2011. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

• Did Not Perform Service but Billed Anyway, Demanded Payment After ComplaintPublished Dec 10, 2011 · Historical consumer allegation
• Verbal Month-to-Month Contract, Then Cancellation Fee Sent to CollectionsPublished Dec 29, 2008 · Historical consumer allegation
• Billed Unfairly After Cancelling Contract, Disputed Amount DoubledPublished Nov 17, 2008 · Historical consumer allegation
• Misleading Pay Promises to New Pest Control TechniciansPublished Jul 20, 2008 · Historical consumer allegation
• Poor Service, Refused Refund After CancellationPublished Jun 6, 2008 · Historical consumer allegation
• Door-to-Door Salesman Pushed One-Year Contract Over $400Published Mar 5, 2008 · Historical consumer allegation

Complaint Themes

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

Contacts

• Official websitemoxieservices.com ↗

Customer service & general contact

• Customer support contact formmoxieservices.com/contact ↗

Cancel, billing & returns

• Customer portal (billing, scheduling, cancellation)moxie.pestportals.com/landing/index ↗

Other contacts

• Dallas and Fort Worth branch office line(817) 659-2888

Locations

• Headquarters8404 Esters Blvd Suite 100 Irving TX 75063
• Mailing address4385 S 500 W Unit A Murray UT 84123

If you signed a Moxie contract and want out, or got an unexpected bill

Cancel through the portal. Moxie's Additional Terms say you cancel by logging into your online portal at moxie.pestportals.com/landing/index; a phone call or email to a branch is not the method the contract names. A cancellation received before a renewal term starts takes effect at the end of the current term, while one received after the renewal term has started takes effect only at the end of that term, so check your renewal date first. Screenshot the portal page showing your cancellation and its date, and keep any confirmation email.

Know the early-termination fee. If a termination by you or by Moxie (other than Moxie ending it for its own convenience) takes effect before the end of the initial 12 months, the contract adds a fee equal to 80% of the service charges that would still have been due. Ask Moxie to confirm in writing the effective date of your cancellation and whether any fee applies. Complaint reports on this site include disputes over cancellation fees and balances after cancelling.

Complain in writing. The contract says service-quality complaints not resolved in the normal course must go by registered letter to Moxie's main office, 8404 Esters Blvd. Suite 100, Irving, TX 75063. Describe the visit dates, what was or was not done and what you want (a re-treatment, a refund or a cancellation without the fee). If Moxie does not resolve a material complaint within a reasonable time and your payments for services already rendered are current, the contract lets you terminate.

What complaints about Moxie describe

6 published complaint reports are linked to this profile. The reports date from 2008 to 2011 and describe these experiences:

• Door-to-door sales pressure. A salesperson claimed to be treating many of the customer's neighbors and pitched a cheap visit that turned out to be a one-year contract of more than $400; another customer says a representative walked into the back yard through an open garage.
• A contract pitched as month-to-month. A customer says the representative promised a month-to-month arrangement that could be cancelled by phone, and was later charged a cancellation fee that went to collections.
• Billed for visits that did not happen. Customers describe service slips left for treatments they say were never performed, a quarterly charge after cancelling, and a threat of collections when they said they would dispute the card charge.
• Cancellation after a move. A military customer who moved says the cancellation was disputed and the claimed balance rose after he challenged the bill.
• A former employee's account. One report from a former worker in California describes pay promises to new technicians and a staff made up largely of entry-level licensed applicators.

Other sites keep their own counts, which are not added to this site's. The Better Business Bureau's Irving, Texas file for Moxie Pest Control, LP lists 511 complaints in the last three years, 99 of them in the last 12 months, and 344 customer reviews. ComplaintsBoard lists 6 reviews and 15 complaints, none marked resolved. Trustpilot's unclaimed profile for moxieservices.com has 3 reviews.

State pesticide regulators and local permit actions

These are actions by state pesticide regulators and local governments involving specific Moxie branches or licensees, taken from the agencies' own published records. They concern licensing and solicitation rules at those locations, not a finding about the company nationwide.

Indiana (Office of Indiana State Chemist, 2022-2023). Case records published in the Indiana Pesticide Review Board packets show that on May 3, 2022 an inspector stopped a Moxie applicator who was not licensed and found that Moxie Pest Control Indianapolis LLC did not hold an Indiana pesticide business license; an Action Order told the company to stop advertising and making applications in Indiana until licensed. In that case (PS22-0104) the branch and its supervising certified applicator, Garrett Davis, whom the OISC record describes as a business partner of Moxie, were warned, and Davis was cited for supervision failures, for applications made after the order and for applying pesticides for hire without a business license; the civil penalties, all assessed against Davis, totaled $6,500. Two follow-up cases found that unlicensed or non-credentialed employees kept working after the order. In PS23-0001, a former employee reported making for-hire applications without a license; records showed 148 of his applications between May 18 and June 15, 2022. In PS23-0039, five non-credentialed employees made 565 unsupervised applications between mid-May and mid-June 2022. In both cases the branch and Davis were cited, and civil penalties of $10,000 and $50,000 were assessed against Davis. When the penalties went unpaid, OISC suspended the branch's pesticide business license and Davis's certification on May 15, 2023 (cases PS23-0140 and PS23-0141). A Moxie employee then paid the penalties, the license and certification were reinstated, and the cases were closed in May 2023. Sources: IPRB packet 172, case summaries (PS22-0104); IPRB packet 174, civil penalties (PS23-0001, PS23-0039, PS23-0140, PS23-0141).

Other litigation, in brief

Moxie branches have also faced employment-discrimination lawsuits. Mayo v. Moxie Pest Control (Atlanta), LLC, N.D. Ga. 1:25-cv-04598, filed August 14, 2025, alleged race discrimination under 42 U.S.C. Section 1981; the parties filed a joint stipulation of dismissal and the case was closed October 27, 2025, with no ruling on the merits. Murray v. Moxie Services (Austin) LLC, W.D. Tex. 1:25-cv-00273, filed February 25, 2025, also alleged race-based job discrimination under Section 1981; the court granted in part and denied in part a partial motion to dismiss on August 15, 2025, and the case was dismissed on the parties' joint stipulation June 29, 2026.

Another federal case, Walker v. Moxie Services LLC, D. Kan. 2:24-cv-02408, was filed September 9, 2024 against the company that operates Moxie's website and apps; after an alternative-dispute-resolution report, the parties filed a stipulation of dismissal April 28, 2025, so the case ended without a ruling on the merits.

In a trade-secrets case where Moxie was the plaintiff, Moxie Pest Control (Utah), LLC v. Nielsen, D. Utah 2:21-cv-00240, Moxie alleged that employees of a competitor, Aptive Environmental, bribed Moxie sales representatives for confidential sales data. On January 21, 2026 the Tenth Circuit (No. 24-4076) reversed the dismissal of Moxie's federal computer-fraud claim, affirmed the district court's discovery order and its summary judgment for Aptive on the RICO claims, and sent the computer-fraud and trade-secret claims back for further proceedings, where reasonable royalties and an injunction remain possible remedies. This is a dispute between two pest-control companies, not a consumer case.

Moxie has also been in trademark, copyright and contract disputes with other businesses, including Moxie Pest Control of Missouri, LLC, which sued Moxie Pest Control, LP under the federal trademark law in May 2024 (W.D. Mo. 4:24-cv-00326, closed August 2024) and which Moxie sued in a contract action in February 2025 (W.D. Mo. 4:25-cv-00121); an Arizona company named Moxie Service LLC (D. Ariz. 2:17-cv-02041); and Echo Pest Control, which Moxie sued for copyright infringement in 2026 (D. Neb. 8:26-cv-00149). These are disputes between businesses, not consumer complaints.

Court & Public Records

Company background

Moxie Pest Control sells scheduled residential pest control, termite and mosquito treatment, lawn care and attic insulation, along with commercial service. The website names the company Moxie Pest Control, L.P. and says it started as Moxie Pest Control in 2001; a February 2026 company press release dates it to 2000.

Founder and CEO Jason Walton told a 2024 news profile that the business began in a garage as a resume-builder during his MBA studies. The company now says it has more than 40 branches across the United States. Many are separate LLCs: the plaintiffs in its 2026 Tenth Circuit appeal include Moxie entities for Utah, Maryland, Columbus, Dallas, Virginia, Denver, Las Vegas, Atlanta, Chicago, Minnesota, Arizona, Philadelphia, Tennessee, Raleigh, Orange County and Oklahoma. Moxie also runs two sister brands, Joshua's Pest Control and Mission Pest Control, whose websites share Moxie's Terms of Use.

A 2020 corporate-disclosure filing by the Dallas branch, Moxie Pest Services - Dallas, LLC, names Walton Holdings GP, LLC and Headrick Holdings, LLC as parent or affiliated entities. The service contract names Moxie Pest Control, L.P. as the company you contract with, with a main office at 8404 Esters Blvd. Suite 100, Irving, TX 75063. A separate company, Moxie Services LLC of 4385 S 500 W Unit A, Murray, UT 84123, operates the website and apps, and the website Terms of Use are governed by Utah law. In February 2026 Moxie announced a $200,000 grant, $100,000 a year for two years, to the American Foundation for Suicide Prevention.

Company Relationships

• Affiliated withWalton Holdings GP, LLC
• Affiliated withHeadrick Holdings, LLC
• Affiliated withMoxie Services LLC
• Affiliated withJoshua's Pest Control
• Affiliated withMission Pest Control

What Moxie's own service contract says

Moxie publishes the standard terms of its service agreement as Additional Terms and Conditions. The key clauses:

• Term and renewal: 'Unless otherwise stated, this Agreement shall be for an initial period of 12 months.' After that, Moxie continues the service unless the agreement is terminated under the termination section. Your signed agreement can state a different term, so check it.
• Cancellation: 'You may terminate this Agreement, by visiting our website and logging into your online portal at moxie.pestportals.com/landing/index.' A cancellation received before a renewal term starts takes effect at the end of the current term; if it arrives later, 'the termination will be effective at the end of the subsequent term,' so a late cancellation can keep service and billing running through the renewal term. You still owe balances accrued up to the effective date.
• Early-termination fee: if the agreement is terminated by you or by Moxie, other than a termination by Moxie for convenience, 'effective prior to the end of Customer's initial 12-month term,' you agree to pay all amounts due 'plus an early termination fee equal to 80% of all service charges that would be due to Moxie if not for such termination.' Because a portal cancellation sent before the renewal date takes effect at the end of the current term, the terms do not spell out whether a first-year cancellation triggers the fee; your signed agreement and Moxie's written cancellation confirmation show how it was applied to you. If Moxie ends the agreement for convenience, it must give 30 days' written notice, and during the first 12 months you receive a prorated refund.
• Price increases: Moxie 'may increase pricing upon 30 days' notice prior to the start of any renewal term.'
• Late payment: invoices are due on receipt. Past-due amounts carry monthly interest of 5% (or the highest rate the law allows, if lower), returned checks cost $20, and Moxie can recover collection costs and attorneys' fees. No service is provided while the account is past due, and Moxie may terminate if an invoice is unpaid for 30 days.
• Liability limits: Moxie's total liability is capped at the amount you actually paid for services, and it is not liable for injury or damage to people, property, animals or plants except damage resulting from its gross negligence. The contract also excludes existing, hidden and future damage, mold and moisture damage, damage from wood-destroying organisms, and medical costs from bites.
• Complaints and a right to terminate: service-quality complaints not resolved in the normal course must be sent by registered letter to Moxie's main office, 8404 Esters Blvd. Suite 100, Irving, TX 75063. 'If Moxie fails to resolve any material complaint in a reasonable period of time, Customer may terminate this Agreement provided Customer's payments due under this Agreement are up to date for services rendered.'
• Access, other providers, prior promises: if Moxie is denied access to the exterior, it treats the areas it can reach, you pay the full service charge, and you schedule a return visit at no extra charge. Moxie's obligations end if you let another pest-control company treat the structure during the term. The written agreement supersedes all prior written or oral agreements, so a salesperson's verbal promise that is not in the signed agreement is hard to enforce.
• Disputes: resolved exclusively by arbitration before a single arbitrator of the American Arbitration Association in Dallas County, Texas; to the extent the law allows, the customer waives any right to take part in a class action, and the prevailing party can recover arbitration costs and reasonable attorneys' fees.
• Pesticide safety: on request, Moxie will provide the manufacturer's label for all pesticides used; the contract lists the Poison Control number, 1-800-222-1222.

The Additional Terms do not list prices. The 80% early-termination fee is calculated from the service charges in your own signed agreement.

Moxie's home page advertises a service guarantee: if pests return, it will come back for free. The Additional Terms are narrower and state that Moxie 'does not guarantee, represent or warrant that covered insects will not return to the property.' Read both if a return visit is in dispute.

Door-to-door sales and telemarketing litigation

In 2024, a putative class action -- Ferrari v. Moxie Pest Control - Denver, LLC, D. Colo. 1:24-cv-02617, filed September 23, 2024 -- alleged Moxie made calls and texts to a number on the National Do Not Call Registry and continued after stop requests; the plaintiff said she had never been a Moxie customer and that the number belonged to her former landlord. The docket shows a 'Notice of Resolution' filed December 2, 2024 and a voluntary dismissal January 8, 2025 -- with prejudice as to the plaintiff's own claims, without prejudice to the putative class, each side bearing its own fees. A dismissal after a private resolution is not a court ruling on whether the underlying calling practices violated the law.

Moxie has separately gone to federal court, as plaintiff, against city ordinances regulating door-to-door sales hours and permits: against Marietta, Georgia (N.D. Ga. 1:21-cv-02926, filed 2021-07-21, a civil-rights challenge, ending in a stipulated dismissal June 13, 2022), against Port St. Lucie, Florida (S.D. Fla. 2:23-cv-14250, filed 2023-08-17, seeking a declaratory judgment, closed March 26, 2024 after the parties accepted a mediator's proposal), and against Mansfield, Texas (N.D. Tex. 4:20-cv-00941, filed 2020-08-19 by Moxie Pest Services - Dallas, LLC, which sought a temporary restraining order against the city's ordinance; the court denied the order August 28, 2020 and dismissed the case without prejudice by agreed order September 10, 2020, without ruling on the ordinance). These suits are about the rules under which door-to-door selling may take place in a given city, not findings about how any individual sales visit was conducted.

How BBB, Trustpilot, and ComplaintsBoard cover Moxie

The BBB's main file for the company is the Irving, Texas profile of Moxie Pest Control, LP. It shows an A rating, BBB accreditation since May 13, 2013, 511 complaints in the last three years (99 of them in the last 12 months) and 344 customer reviews. ComplaintsBoard and Trustpilot keep their own, much smaller listings, and none of these figures are added to the complaint reports on this site.

The Phoenix, Arizona branch has its own BBB file, Moxie Pest Control in Phoenix. That file shows an A+ rating, BBB accreditation since June 24, 2011, and 10 complaints in the last three years, 2 of them in the last 12 months (BBB Phoenix profile). A March 2021 press release says Moxie Pest Control in Phoenix was founded in 2011 and quotes Austin Clark as its owner (PR Newswire release). The Phoenix figures describe only that branch and are not added to the Irving file.

Frequently Asked Questions