Several months ago I came home from work and found my husband and a man sitting outside. The man was a young sales rep for Pinnacle Security. I had never heard of them before but my husband was adamant I listen. Turns out they wanted an "advertising home" in the area. All the equipment and install would be free and all we had to pay was $38.00 a month to have a link to 911, and put a sign in our front yard. He never said one word about a Contract. Rather, he stated that should we move "in say a year" they would transfer our service for free.
Since my mother is disabled and lives with us my husband wanted to sign up only because they offer a medical alert necklace. I told the sales rep under no certain terms did I want my account debited. I no longer trust companies to do that, I wanted a bill sent to me every month... Period. He said no prob. He filled out all of our information and then told us to just look over the page and make sure that he had gotten all of our info correct, and by signing at the bottom we would verify that. Since I told him I did not want my account debited, he had left that area blank. He then told me that he did have to have a voided check just for proof that we had an open and verifiable account. Stupidly, I gave that to him. He promised the install guy would be there very shortly.
The installation guy did not show until after 8pm, and was here until after 10 o'clock at night! The so called medical alert necklace was a huge clunky bracelet that fell apart when I took it out of the bag, the control panel is 20ft from any entrance door, making it impossible for my mother to use.
And if that all wasn't bad enough, a week later I start taking $60 dollar hits in my bank account. I called Pinnacle and was told to double check my contract, I questioned what contract, we don't have any contract. That was when I found out that not only did he trick us into signing a twelve month contract (that we thought was an information page only) and AFTER we signed it he added in the debit info from my check! If that weren't enough, he even put the wrong name in the account holder space. Hmmmm... A mistake I never would have made if it had been there before we signed. They said the only way to change to a paper bill was to speak to the sales rep. Two days later he called me from his wife's Cell Phone and apologized up and down and promised to send me a check for the overdraft charge I received. (I hadn't put money in the account, because no debited was supposed to be going thru) I never received it, and he told his company that he never talked to me on the phone.
I called the company yet again, and told them to come get their crap out of my house, they hung up me. I called back. This time I was told I had to pay over $300 to cancel my "contract". They continued trying to debit my account. So, I went to the bank and they informed me that them continuously trying to debit my account after I told them they were not allowed to was considered forgery and fraud. They closed my account and opened a new one for me.
Pinnacle has called numerous times since saying that now we have to pay over a thousand dollars to them, and they still refuse to come and get their equipment.
DON'T TRUST THESE SCAM ARTISTS!
I should have known that any company who goes door to door should not be trusted!!
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