Sprint is charging me for a product that does not work. I have been having issues with my Internet card from the first month I was with Sprint. Sometimes it took me three or four tries to connect or sometimes it would stall or boot me off. Finally, they sent me a paper in the mail stating to download this new system it would run faster. Well I downloaded the new system and it was faster but it only let me log on for 10-15min. For about a month then it stopped working completely. I took it to the store they said they have had problem with this old card and ordered me a new one. When I got the new one after waiting one hour and fifth teen minutes be serviced the customer service worker only handed me the card nothing else. I asked how I was suppose to get it to work with any installation directions he wrote down some numbers and said when I put the card it a box will pop up asking for these numbers. I asked did he have a CD like my last card he said no. Well of course when I got home it did not work. To make a long story short, I have been to the Sprint store four times, have called all of the stores in Columbus, have talked to customer service, technical support, sales, accessories and the cancellation department and everyone is giving me different stories. The store states that I should be able to go to a WI fi spot and download what I need to make my Internet work. Most of the phones rep. State that I need the CD to download on my computer to have access to the card. I have been to Wi Fi spots have did each and every little thing they asked me to do to make it work and it does not work. I have requested the CD to be sent to me every department said they dont have it some department say they no longer even have the CD because its an old card. The stores are not Wi Fi so I cant pull up the Internet in their to show them that no website exist to download the software. Some rep. Told me I was out of luck they gave me an old card that has no software to it anymore and my card was never going to work. I pay $60 a month to Sprint for this service that I am not receiving. The cancellation department told me I would still have to fulfill my contract even if the card does not work and I could keep getting another one through insurance but there is no software that can make it work. I was offered an upgraded card that came with software if I paid $150 and signed a two year contract. So basically I'm stuck with a service until Jan. 2009 and I am required to pay $60 for equipment that no one seems to know how to make it work.
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