I joined almost two years ago and I've had three dates TOTAL. I speak with a different person almost every time I receive contact from them. They seldom call, maybe once every three months, and not always with a match. I've tried calling them on at least a half dozen times, and 100% of the time I am told that the person is with a customer, can I have them call me back. That is their STANDARD RESPONSE when I call them. Then, MAYBE, three or four days later, two weeks later, I MIGHT receive a return phone call.
They called twice with the same match who did not meet my criteria (too many children).
The person calling typically does not have my file handy and does not know the preferences or anything else about me.
I filed a complaint with the BBB and they outright lied in the response, claiming they had called me with more regularity than was the case, and in fact, stating they had called me on two specific occasions which were just false (as proven by cell phone records).
Furthermore, they keep telling me that they've transferred my membership to another city. I call San Antonio and they tell me to call Dallas, then Dallas tells me they're not responsible and for me to call Austin - it goes in a viscious circle EVERY TIME I deal with these people. The customer service is bottom tier, more akin to something I would expect from McDonalds.
STAY AWAY from this company.
0 comments