"With out Prejudice"We attended a Direct Buy seminar by invitation. After the initial presentation we sat with a hired sales person to get us to sign up. I voiced my concerns regarding the services that Direct Buy provided and in actual fact all they did was an intermidate service. We were in the stages of an renovation and indicated that our daughter was the individual who would be getting the benifit of the savings on the product and she would be present in the ordering. (No problem the sales person says) I also voiced the concern I had in ordering product like a fireplace insert which required specific knowledge in the ordering, size, gas requirements, combustion requirement to fit to our code requirement, etc. As I do not have this expertise can their people help in this area. We were given a list of Direct Buy preffered list of people who can do this and were reasured that all these issues would be handled. I was still reluctant but swayed by their sales person that my concerns would be looked after. We signed up. The next day I try get onto the web site to view options. Cannot access, back and forth with them for over a week and still problems. I than call their suggested Plumbing Co. Left numerous messages. Not ONE phone call in return. We left for an extended vacation. On return, I try to get in touch with the same supplier, same response, No Answer. Go back and visit the show room. Looking for the supliers of direct vent fireplaces. Need help. No one in the store knows anything all they are are order takers. Again the front girl gives me a list of suppliers. Same Company still on the List, I call them again, leave messages No answer and any returned calls. My wife goes to order window blinds. No one at the showroom knows anything. Cannot take samples out to match our wood windows, Question how do we know what to order if we can't match colours? After some heated discussioin and $100 depoist for colour samples my wife leaves and comes home. Direct Buys resonse, We cannot get and pricing, you have to make an appointment with our supplier agent and there is a One week wait. My wife calls Costco, represntative over next day, measures windows and gives us a price. We buy from Costco. These are a few situations which we had. I had a meeting with there Sales manager went over our situation and demanded our membership fee back because we were led to beleive certain things when we signed, they did not provide the service as promised and they falsey represented Direct Buy to us. They would not refund our membership Fee and basically indicating indicated tuff luck, but you should continue to order the product and get value and savings. What a crock of Bull shit. They are a total rip off.
LarryCalgary, Alberta
Canada
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