I ordered two different sets of 200 items (for a total of 400) on April 4th. I selected the "Priority 7 Day" processing at extra cost so that they would be delivered on April 14th (I needed them by April 19th). On April 10th, I received an email stating that 200 of one set and 100 of the other set had shipped. The email included a DHL tracking number and stated that it was second shipping. According to their system, this order (although missing 100 magnets from the second set) was to be delivered on April 14th.
And then things went down hill. When the package did not arrive, I called DHL on April 16th and DHL stated that Vistaprint gave them shipping information but never actually gave them the package. On the morning of April 17th, I called Vistaprint. They did not know what happened and suggested that the package was lost in shipping (even though DHL has no record of even receiving it).in addition, they could not explain why they did not even print the missing 100 magnets from the second set at all.
I informed them that I needed the items by the 19th and asked if they could do a rush printing and overnight them. They said no and that there was no way I was going to receive my order in time. All they were willing to do was either enter a new order or issue a STORE credit. After a speaking with a manager, they finally agreed to at least refund the money.
At this point, I was left twisting in the wind with no way to get the items in time from another vendor. As a result, the event which the items were order for was a disaster.
The moral of the story is:
If you actually NEED the items, don't order them from Vistaprint.
They may or may not print all of them. And even if they do print some items, you (and the shipping company) may never see them anyway.
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