I ordered a dress that was to be shipped to me in 3 weeks or less. House of Brides took my payment immediately. I was to receive a confirmation in 7-10 days. I called customer service on the 10th day and spoke to Helen. She said she would call me back and did not. I called back and spoke to Susan—she said she would contact the warehouse. I was to call them back next week.
Next week came and I called and stated it has been 14 days and you guaranteed me immediate delivery —at my door in 3 weeks or less. Where is my confirmation on shipping date. Helen again stated that she would, "Contact the warehouse and get back to me." She then hung up on me! She did not get back to me so I called again. This time I spoke to Gaye. She said, "Call back in 3 days." I stated, "3 days!!! You guaranteed me 3 weeks or less when I ordered, how will I have my dress at my door this weekend." She stated, "There is nothing more I can do for you." I asked to speak to the warehouse myself. She said, "I cannot do that." I asked to speak to a manager she replied again, "Call back in 3 days, there is nothing more I can do for you." I replied, "Tell me if you have my dress or not. I don't want to buy one and then have two (since dress companies do not take returns)." She sat quiet and said nothing. I then asked for a refund so I can buy another dress immediately. She stated AGAIN, "There is nothing I can do for you, I am going to hang up now." And she did just that!
I looked them up on Better Business Bureau and the complaints are numerous and appalling. How can they still be open? I see that their Corporation Agent (Lawyer) is Kevin M. Carrara 300 E. RooseveltRd. STE 300 Wheaton IL 60187 You will need this info for court—ask me how I know.
Shame —shame—shame they are allowed to ruin people's special day and not get shut down. Customer service is a joke - Terms and conditions guarantee 7-10 days—which has passed and they act like I am the inconvenience. We will see if I have the dress for my corporate event. I will update to let you know if they did come through with my dress or if Mr. Carrara was served his papers.
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