I never received a statement/bill and when I did, apparently 1 month later, it had a $20 late fee on it. I called and after being on hold a long time and transferred a few times, I was finally told the $20 late fee would be removed and I owed just the balance, which I mailed out that same day. I now just received another bill with the late fee plus finance charges for $22.21. When I called, they said there was no "note" in their computer that anyone had waived the late fee, and that another $20 late fee was incurred so now my balance is over $40! I pay all my bills in full, never minimum payments, and never late, unless I don't receive a statement which is the case here.
I asked to speak to a supervisor who basically called me a liar, even though I told him to check my payment history. I am cancelling this Victoria's Secret card and I will let their company know how the bank that represents them treats their customers... There are many other retailers who use WFNNB (World Financial Network National Bank) so beware!!
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