WFNNB & Victoria's Secret
Promised $20 fee waiver not honored and late fees added
I rec'd a collection call on 12/11/08 stating that I my account was overdue and in collections. The customer service rep. told me if I paid it over the phone that very day, that she would waive $20 and my account balance would be $0. It is now 2/15/09 and all of a sudden I'm getting statements ...