My first complaint with scooter nitro is the time of delivery. They said it would take 14 days from the time of order, then it changed to 14 business days (Mon-fri) We ordered our on June 18 and it arrived July 28 More than a month later. When it arrived it was damaged, the crate was damage the panels on the scooter was scrapped up and the front blinker was broken. Now the fun part like playing with a broken gift on Christmas day, Starting it. The first thing was the remote start / alarm a good selling point right? Well when we used ours it blew a fuse, we call scooter nitro and they said it was recalled after we ordered the bike so dissconnect the wiring to the alarm & remote. So I begin to ride the scooter and it shuts off on me as I am riding down the road. I contact sccoter nitro again they said the air screw on the carb may need adjusting OR the fuel pump is going bad? Bad? It's brand new why would it be going bad? The web site is down and no one anwsers the phone. I also inquired about the parts I ordered a month ago from the damage done in shipping, but they did not address that question. This scooter sucks and I want a full refund, but no one is there now! I wonder why? The web site also said it came with a 36 month warranty free of charge, but that only cover parts and NOT labor which is $50.00 and above an hour, IF they can get the parts. If I would have known I would have needed so much labor I would have never got the scooter to begin with, its worse than a car to get fixed. Do not buy a scooter online from scooter nitro!!!
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