Like many of the people who had problems with this company, mine began with a phone call following a bridal show stating that I "won" a $300 gift certificate for laser hair removal. I was told I would receive an additional $100 if I scheduled my "free" consultation within 2 days. On a whim, I scheduled the appointment for the following morning.
When I arrived, I was given paperwork to fill out, and sat and waited for 30 minutes past my appointment time (9:00). I had class that morning at 10:20 across town, and was about to leave (I should have run!) when I was brought back to a small private office. They explained the lasers and how it would feel and the process I would go through. Another 15 minutes later, I finally asked the prices. I was asked to list all the treatments I'd consider, "just to price them out". I was given a "monthly payment" quote, and when I balked, she pared the quote down to just the treatments I had originally said I was interested in, which was more reasonable (though still significantly more expensive than treatments friends had had, though I didn't know that at the time). She stated the "monthly payment" would enable me to pay off the balance within a year, but when I did the math, I realized that "monthly payment" would only cover 1/3 of the balance in a year. Still, I bowed to the sales tactics and filled out the form she gave me. I assumed it was just for a credit check, to make sure the office would be able to finance me, but she left the room, and returned with a credit card slip for the full amount. When I asked about it, she brushed it off, and said "you'll get billed monthly for it, not to worry, etc". So I signed it, and was rushed out of the office (at this point I had 10 minutes to get to class!). I was not given any paperwork or copies of anything I had signed. She even began to tear off my copy of the credit card slip, and then stopped.
After much thinking that day, I returned to the office when I was finished with my classes at 5:00. Again I waited 30 minutes to see the manager, and was told "I can't give refunds, I don't know how to reverse charges, I'll need to talk to my regional manager and get back to you". I was assured she would call me that evening. Needless to say, I didn't get a call that evening, or the next day. The following day, I returned to the office, and found the manager at the desk. I asked if she had been able to get in touch with her regional manager, and was told "oh, yeah, but it's going to take a few weeks to.." and then she stopped herself, and said "Oh, wait, yeah, that's done. It's reversed, and finished". After everything I'd been through already, of course I didn't believe her, and demanded a copy of the credit slip. At first she refused, and after much sighing, eye rolling, "whatevers" and "i hope you know what a favor I'm doing you"s later, I got a copy of the credit voucher from Care Credit. I still don't have copies of the contract, original credit card slip, or credit application. I've closed my account with Care Credit as well, and am expecting a letter detailing the closure soon.
I will never work with this company again, and while I did get a refund (unlike many on this board. Scary! I'm so sorry for you all!) I will spread the word not to do business with them. I'm contacting the better business bureau and my state attorney's office, and I've already sent a letter to the bridal show where I heard about them.
0 comments