American Laser Skincare (formerly American Laser Centers) failed in every way possible to deliver the service they promised upon purchase. I "won" a gift certificate and then was told at my consultation i was receiving a "special" deal. The sales girl even said she wanted to hang out as friends, was entirely unprofessional, but i went ahead thinking it was a good deal. I was also promised that in 6 services, i'd be 100% satisfied and have no hair or regrowth.
This couldn't have been further from the truth. After far more than 6 sessions, many of which were sporadic because they were so horrendous at scheduling, they would screw up my appointments and force me to rebook at a later date. They then blamed the lack of results on the fact i was consistent in my treatments when in fact that was their fault to begin with.
The aestheticians were unprofessional as well, i was burned a total of 3 times and given free microderm treatments as consolation each time (none of which i ever used) I came to find that there were newer and different lasers, which they hadn't been using on me all the time and there the effectiveness of my treatment varied entirely on the equipment they chose to use and the strength of the laser - which depending on who administered my treatment, changed constantly.
I got really upset about the lack of results, and the manager at the office gave me free legs and offered to start my treatment all over again (aka 6 new treatments for the areas i'd originally signed up for). I failed to get this in writing which was foolish, but i trusted them to keep there word, why after my experience i'm not sure but i certainly regret it now...
The first office in Norwalk, CT i went to closed and they never even notified me - i actually showed up for an appointment and found out the hard way. Their greenwich office closed and they refused to refund my $ even though the next closest office was 45 away. I resumed treatment purely because i had spent so much and wanted the results i inititally payed for when i moved to nyc because an office was near my apartment.
You would think an office on the upper east side would be more efficient consider their location and level of clientele but i ran into the same scheduling issues etc. They called recently and told me my service has expired - ive been too busy with other life priorities to argue with them since from the past i've learned it's entirely futile since they wont refund my money.
Biggest beauty ripoff out there
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