This company has attempted to back down on just about every agreement in our contract. I bought the regular (low priced package) with local stations added. I also bought the internet connection.
When the installers left, the Premium Package which I was to receive for 3 months free of charge was not activated. It took 2 weeks to finally get it started. When I got my first bill I was charged for this package. I called and complained. I also noted that the application for a $100 rebate which I had been told would be included in my first bill was not included. I did not use the internet connection during this time as it is on my laptop which I rarely use (it worked when the installers were here).
Second month, billed again for the Premium Package, called DISH again, credit was issued to my account. No application for rebate.
Third month, billed again for the Premium Package, called DISH again, credit was issued to my account. No application for rebate. This time I pushed for an application. After three tries in which I was hung up on, told that I did not qualify twice, I was finally given an internet address to print out a form. No refund as yet.
Today I found out that the NFL network which was part of my package has been removed from the low-priced offering and upgraded to premium status. I was cut off from it when then cut off the Premium Package. Talk about bait and switch!
This outfit seems to be able to get away with anything they can dream up in the way of trying to fleece customers. If you are persistent enough they will finally admit their mistakes in the billing mode, but there is no telling what they might do in the way of increasing costs to unsuspecting customers caught in the bait and switch. Isn't this called "fraud"? Let's get together and raise some hell about them.
Oh yeah, today I used the laptop and found out that although I could connect to the internet, I cannot send of receive e-mails...
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