Okay! Here's the story... My mother recently moved from one house to another. Her new house is five minutes down the road. AT&T said she could keep her same number and that her service would be switched on 10/1. Mom had given them ample notice to get everything done on time.
Now, here it is 10/11 and still no phone. I have called and called and called. She has called and called and called (running up her poor cell phone bill). They have made no less than three promises to get her phone turned on and today was the date of their last promise. "We promise! It will be on today by 8pm!" LIARS!
One of the first times I called I explained to the customer service idiots that a) they PROMISED to have the phone on by the 1st, then the 3rd and that Mom had to have her phone because she is the sole responsible party for my terminally ill brother. She has to be in continual contact with him or the hospital. Not having a phone is a real problem.
AT&T told me that there was a mixup and admitted it was their problem and that the phone would absolutely be on by the 11th. When I explained that that was unacceptable because of the situation with my dying brother the lady actually told me that there was nothing AT&T would do to fix THEIR ADMITTED MISTAKE and that if I didn't like it, then go get service from someone else.
Needless to say I was flabbergasted. I asked her if AT&T was in the habit of screwing customers over, then telling them to go get service elsewhere and she just repeated that if I didn't like the answers I got from them, then go call another telephone company.
I am shocked and dismayed that AT&T has so little regard for their customers. I have experienced similar problems with their broadband internet service myself, but didn't realize the whole company was stocked with bastards who don't give a rats hiney about the people that make their salaries possible.
Miracle
Lancaster, Texas
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