Water heater went out on Sunday morning, 5 days shy of warranty expiration, called homebuilder, told to call plumber contracted for new homes, told to call rheem warranty dept., given the run around, faxed proof of warranty, spent 30 minutes on hold monday morning, switched around to many different depts., finally given a list of plumbers for warranty work, warranty only covers tank, had to pay 495.00 for installation of new heater, plus $75.00 "upcharge" for a government mandated change in the way the heaters are made,
Warranty is not worth the piece of paper it is printed on, rheem warranty customer service people are no good for anything, not helpful and rude, finally 2 1/2 days after the hot water heater went out (and $570.00 out-of-pocket!) i have a new rheem hot water heater, rheem is CRAP!!
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