Ordered a flower arrangement for Grandfather's funeral of cut flowers in vase, about $70. Arrived at wake to find brown basket with live plant, my guess about $25. Spent previous few days helping my elderly mom make all arrangements - I was beat. Very angry and embarrassed at funeral. Called aflorist after funeral.
First person, Mr. Tracy, after much discussion, said order was keyed wrong (a $39 plant was ordered in error) and I would have to return the plant to the local florist (Arlington, MA) for refund. I did not like this answer - why should I have to do the work when they screwed up a very important order. Did I really need problems with the flowers, on top of losing my grandfather and trying to help my mother?
He also questioned my "christian values" and said at least I am "not a faggot". (I asked the card to be signed Gary and Allan, my partner). Spoke to another rep, who apologized but repeated that the burden is on me to fix this. Lastly, received an email from a "supervisor" (?), Donna, who said the company is sorry for the error, but I have to take the plant back within 24 hours to get a refund.
So, this florist in Georgia blows this last gesture I make to say goodbye to my grandfather, calls me a "faggot" and takes no responsibility for their actions! What a sucky way to learn to order only from a local florist!
Gary
Boston, Massachusetts
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