I met Cathie Knell IN PERSON to pay her for a puppy that was supposed to be delivered a week later. Excuse after excuse as to why I could not get my puppy... Weather was bad in the Show Low area and that is where the co-breeder is located and where the puppy is coming from. I was promised the puppy a week later... Now the puppy is not ready to be delivered because the co-breeder wants to make sure the dog is eating properly... Again, I was promised the puppy yet another week later.
Keep in mind, I never got an update from Cathie as to when I would get my puppy unless I EMAILED her demanding a response. I was then told I would not be able to get the puppy until 12/31... I paid Cathie on 12/4/07.
I was told on 12/31 when I emailed Cathie to confirm our meeting to pick up the puppy that the puppy had eating problems, had to go to the vet and was on antibiotics for 10 days... Cathie told me that I could wait the 10 days and then get the puppy or get a refund. Of couse I wanted a refund after the run around I had been given for several weeks. I filled out the refund form, emailed it to her and she stated she sent it to the co-breeder for me to get my money back. Should take about 2 weeks for the refund according to the form I filled out...
I have emailed and emailed and called and called but no response from Cathie Knell... Shocking! I basically paid her money so she could go Christmas shopping because I didn't get a dog and I still dont' have my money. Oh, and the refund is supposed to come in the form of a check. I'm sure if I EVER get my check sent to me it will be a bad check just like the many others that apparently Bill and Cathie Knell have written out.
Now their website states that they don't have any puppies to sell because there are not enough breeders that want to participate in the co-op... How convenient!
Fraud, scam, do not buy from them.
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