I submitted request to several companies to find out more info in regards to a virtual terminal for my business. I decided to go with Applied Merchant.
I was contacted by a rep named Chris. We set everything up and that was quite easy. I then check our business bank account in the month of December and see that I have been charged monthly fees for this service when Chris had stated I would not be billed until January.
So I contacted Chris. He began to be argumenative and laughed in a sarcastic way. Little did he realize that I record incoming/outgoing calls. I asked him who his "boss" was and he assured me he was "his own boss" Well I contacted Applied Merchant and spoke with Jimmy Shin. I even sent (via email) a copy of the conversation in which he had reported to Applied Merchant I was "cussing and yelling at him". I still have this converstaion and nowhere in it do I yell or cuss at him in any way! Can you believe I have since discovered he is "buddies" with the owners of Applied Merchant and NOTHING WAS DONE TO HIM!!!
So Appled Merchant agreed and accepted liability for the unauthorized withdraw of funds from my account. I have messages left from jimmy Shin stating they would be refunding my money and it is now January 17th and still, no refund. They keep withdrawing fees from our account and have yet to issue the refund I was promised. So I began leaving messages for Jimmy Shin.
I finally had the opportunity to speak with Jimmy and he stated that he would have someone named Lydia call me. Lydia obviously had no idea what she was doing because she ran me around in circles and tried to state that a transaction I ran for 83.80 was a "refund" from Applied Merchant. I told her the amount owed to me was 84.00 not 83.80 and I corrected her and stated that I knew it was a transaction that our company processed from a client and it was not the refund. She then appoligized. At that point, I had another call coming in that I had to take. I informed her I needed to take the call and asked if she could call me back in 10 minutes. She just would not stop rambling and by the time I hung up and got to my other line, my client already hung up.
I waited for over two hours and never received a call from Lydia. I left another message for Jimmy Shin. I then contacted Jimmy Shin again the following day and informed him it was already late in the afternoon and still have not heard back from Lydia. He said he would find out what was going on. Lydia then calls me the FOLLOWING DAY and still does not resolve the problem.
This time, she had another rep on the phone with us and that rep was guided through what the issues were. All she was able to clarify was that I was charged. 20cents 5 times. This still did not tell me where my refund was that I should have received.
So at that point I inform Lydia that I want the money that was to be refunded to be put into my account or I would file formal complaints and dispute the charges. I never heard back. I contacted Applied Merchant on 1-16-08 and spoke with Todd Hatch and not only was he rude and unprofessional, he refused to handle the problems in a peaceful and professional way. I then had the opportunity to speak with his Business Partner, Darrin Ginsberg. Not much difference there.
In fact while on my cell phone speaking with the legal department for Authorize.net, the lawyer asked me to ask Darrin his last name. Darrin then stated it was "none of my business" and "if they are with Authorize.net, they know who I am and my last name" among the rudeness was a threat of "I'm going to call the police if you call again" The lawyer was relayed all of this information and I was told to just hang up on Darrin and he would be addressing the issues. I said goodbye to Darrin and hung up and am awaiting Authorize.net's full investigation into this matter.
I have over $400.00 worth of NSF Fees from my account because of fees being processed and not being taken out of the money Applied Merchant agreed to refund into my account. They continued to withdraw fees on a daily basis which should have been taken from the money they owed me, yet they did not. They offered to "double" the original amount they offered me (in a recorded call) and that "was all they would do"
I have Todd and Darrin in recorded conversations telling me "I don't know of any good business owner with less than 100.00 in their account" among other insults.
Applied Merchant has stolen from me and from what I have seen on Usa Consumer Complaints.com, they have victimized another person as well.
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